Privacy Policy

Last updated: 05 April 2024

This Privacy Policy relates to the function and operation of www.bondhaygolfclub.com.

We understand that you've placed trust in us to handle your personal data responsibly when interacting with us or giving us your custom. We take this responsibility very seriously.

Our Privacy Policy helps you to understand how we use your personal data and who it may be shared with It applies if you shop on our website, in person, or if you otherwise share your personal data with us; for example if you contact us with a query or where you tell us that you would like to receive marketing communications.

This policy may be revised from time-to-time without notice. You should check regularly for any changes. The last updated date is shown above. If we make any material changes we will take steps to bring it to your attention.

Who We Are

“We”, “our” or “us” used to in this policy refers to Bondhay Golf Club Ltd, trading as Bondhay Golf Club. Our registered address at the time of writing is:

157 Balby Road, Doncaster, South Yorkshire, United Kingdom, DN4 0RG

With our operations based at:

Bondhay Lane, Whitwell Common, Worksop, Nottinghamshire, S80 3EH.

As the data controller, we are responsible for deciding how and why your personal data is used and making sure it is kept safe, secure and handled legally.

If you have any queries about your personal data, or how we use it, you can contact our Data Protection Officer via email at marketing@bondhaygolfclub.com or by writing to our office at the following address: Bondhay Lane, Whitwell Common, Worksop, Nottinghamshire, S80 3EH.

The Data We Collect & How We Use It

We obtain information about you when you use our website, for example, when you contact us about products and services, either through our contact forms or calling us directly from our email address or phone numbers provided.

When you visit our website we collect standard internet log information that helps us to analyse details, such as number of visitors to the site and patterns in visitor behaviour, which enable us to improve the user experience. This is collected in a way that keeps the user's identity anonymous. If you visit certain areas of this site you may be asked to provide us with personal data, such as names, addresses, telephone and fax numbers and/or email addresses. The user enters their personal information knowingly and with a purpose, such as for a general enquiry. Depending on the form used, this information is sent to the relevant mail inbox within the business for response or processing. The submission data is also stored securely within our website.

Application for Membership can be made via our website and require the submission of personal data by the User, sometimes including financial choices, an image of personal identification and personal signature. This information is sent to the relevant mail inbox within the business for response or processing and may be kept on record for the period in which the individual is a Member. The submission data is also stored securely within our website. The Membership Application may include the option for the User to designate that they wish to make payment through a finance partner. We do not automatically share your data with any third party finance providers.

Your personal data in relation to a Membership of the Club will be automatically inputted by us into our membership database, hosted by a third party, which is used to manage your status, renewals, and allow booking on the golf course(s). The same system may also allow you to use a mobile or web app to manage your membership and/or make bookings.

The Driving Range operates using third party booking software which shares your personal data with us. Personal data includes your name, phone number, email address, payment method and booking information.

We may use technologies such as cookies within digital marketing networks, ad exchanges and social media networks to get relevant marketing messages across to you and other customers.

When you agree to receive marketing we will keep you up to date with news of products and services including events, offers, promotions and sale data. We may send you marketing via email, SMS or post, depending on your preferences. You can unsubscribe from marketing at any time using the link in the email or by emailing marketing@bondhaygolfclub.com.

We take payment details to process payment for any credit or debit card or cash orders you place with us. We share these details with our chosen payment processors automatically.

Your account data and delivery address is used to deliver your purchase(s) and keep you informed of their status, and to process any returns. Customers that choose delivery of their product(s) have their data shared with our third party courier for the purpose of delivery only. At this stage, the delivery company also becomes a data processor and handler and shares responsibility for its security. At the time of writing, users do not have the ability to create an account to return to purchases, so each order is treated as a 'guest' user.

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes

Cookies

Some cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. We use cookies for the following purposes:

To allow you to securely sign in to your account, so that you can use "My Account" features such as order information, making payments and viewing statements.

To store the content of your online shopping bag whilst you browse the site and to complete an order.

To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this data to help make the websites more user friendly, develop our website design and to continuously improve the quality of the service we provide.

To distribute visitors to our websites evenly across platforms to ensure the content is served at the fastest possible speed.

Provide relevant products and services to you when you come to the websites and ensure that relevant marketing material is provided to you.

Detect and prevent fraud and other crimes.

CCTV

Video and audio are recorded in various locations inside and outside of our main premises with the purpose of detecting and preventing crime and for the safety of our employees and customers. The recorded data is stored securely for up to 28 days as standard. Recordings may be kept longer if needed as part of any investigation. Any likeness to an individual is not automatically detected and recorded material may hold the likeness of more than one person, so therefore removal or CCTV data held on an individual cannot be requested.

How Long We Keep Your Data For

We keep your personal data as long as you are a customer of ours and generally for up to 7 years afterwards to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.

We consider you a customer for 2 years from the point you last made a purchase from our website using a non-credit account, or during any time we are managing a customer service request from you.

Who We Share Data With

We work with a number of third parties to provide you with our services.

Payment Processors – Payment card processors to process credit and debit card payments and store payment data.

Golf Management Software - To manage our memberships, golf course bookings and driving range bookings.

IT Companies – Primarily to maintain our ecommerce website and other systems, which includes providing internet services and phone lines, data storage and Cloud infrastructure.

Marketing Companies and Online Advertising – That assist us with electronic communications and advertising. Our website infrastructure includes third party 'plugins' that assist with the transfer of data between two systems.

We use technologies such as cookies, pixels, and device IDs within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you.

Delivery Partners – Helping us to deliver the products that you order to you including our brand partners that dispatch and deliver goods to you directly.

Third Parties

If you use any third party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy policy.

Access & Update Information

You retain the right to ask for a copy of the information that Bondhay Golf Club holds about you. If you require this information, please email us at marketing@bondhaygolfclub.com.

Additional Terms

Depending on the interaction that you have with us, such as (but not limited to) if you are a member, you may be subject to additional terms and conditions that affect or relate to this policy.
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